return


Would you like to return your order or part of it? No problem. You have a return period of 30 days. From an order value of 29 € your return is free of charge for you. You can easily apply for your return label here.

Extended return period: Orders placed after November 16th can be returned until January 15th, 2023.

Note

You ordered an order value under 29 € or from another EU country? Then we ask you to send your return at your own expense to the following address:

Ecom Brands GmbH
c/o MÄRZ Logistik Hamburg GmbH
Gut Heinrichshof 12
22969 Witzhave


Please note that even if the return has been delivered according to the tracking number, the return still needs to be processed. Processing can take up to 14 days.

Questions about your return

When and how do I get my money back?
The refund will be made using the payment method originally used. The processing of the return can take up to 14 days. Depending on the payment method, the amount will be refunded immediately or after a short time. 

My item is broken. What should I do?
If your delivered product has a defect, a return is not necessarily necessary. Please contact our customer service about this Contact Form or by email to support@johnny-urban.de