Stay spontaneous and happy

Always be as spontaneous as you want. In your city or wherever you are. Whether for yourself or together with your friends. That's part of our philosophy at Johnny Urban. And that's why we want to support you in exactly this - every day.

We are convinced of the quality and workmanship of our products and that is why we give you our Johnny Urban guarantee. You don't have to worry if something breaks on your backpack or bag. Because you have a full two-year guarantee on your Johnny Urban.

This means you can easily receive spare parts or a free replacement delivery. Usually a simple email and a photo of the damage are enough for us. We'll take care of the rest.🙂

Always there for you

To make this as relaxed as possible for you, we are always there for you. Write us an email to or use the contact form here . During the week you will usually receive a response from us within 24 hours.

And if there is anything else?

We are always happy to receive feedback.
Because Johnny Urban only works for us as a community, together with you.
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Answer questions

Frequently Asked Questions

To the FAQs

"Lotta": I then contacted customer support, told them my problem and immediately received a replacement delivery. Even though the backpack was a gift and I didn't have the order number.

talk to us

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